Great Customer Service in Consulting: 2024 Edition
Providing excellent customer service is still a requirement, especially in companies that operate solely to support others. Read how we do that and more at Kognitiv, Inc., your soon-to-be favorite group of Workday Experts! …
7 Strategies For A Successful Virtual Meeting
Virtual conferencing sessions should be engaging, productive, and collaborative. In today’s fast-paced world, more people are working from home. As a result, virtual meetings are now a crucial part of our work lives. Have you ever been in a virtual meeting with frozen webcams, technical …
Bad data – it’s kinda like putting cheap oil in your brand new performance car…
Bad data, lack of validation procedures, lack of attention to detail… as a veteran of over 50 Workday projects, it’s a theme I’ve seen repeated over and over again. On every project, there is a high level of focus on design and execution of configurations, …
Year-end Go-Live and Workday® Support Done Right
System support should be simple. If a client has a system problem, they should contact their respective consultancy/support mechanism to get an answer. For such a basic interaction and engagement model, why are consulting companies asking clients to jump through hoops, commit to dollars spent, …
What is Great Customer Service in the Consulting World?
Over the past few months, we have had several people ask – ‘How do you do it?’ – with regard to Kognitiv, Workday, and our ability to acquire business. To me, a lot of it starts and ends with great customer service. I am going …
Project “Foot-in-Door” – Open Source Workday Consulting
One of the things that became evident to us when getting involved in our first few Workday sales cycles was that the real selling is done by the Solution Architects and Lead Consultants, not the sales team. In short, the product experts sell, not the …
Workday Implementation – The Other Side of the Table
I spent the better part of 5 years as a Workday implementation consultant, holding project roles as Data Conversion Lead, HCM Lead, Compensation Lead, Benefits Lead, Absence Lead, and Project Manager. Last year, I moved away from a Workday Partner and to Kognitiv inc, where …
Workday’s Report Fields and Values: the tool to find the data you need
My colleague recently wrote about one of Workday’s lifesaver features. I decided to compliment that with a favorite of my own: Report Fields and Values. Back in 2014, I was one of the first ecosystem partners to get certified in Workday’s then fledgling recruiting product. …
Maintain Security Permissions – The Best Task in Workday You Never Knew Existed
One of the areas in Workday that can really take time and patience is security configuration. As someone who has done more than my fair share of Workday security over the past 6 years, I have seen time and again clients and consultants alike struggle …
Security for Securable Item: The Best Report in Workday
When I started in the Workday Eco-system back in 2011 as a data conversion consultant at Meteorix, we would often talk about how to handle the security responsibilities on our go-lives. 99% of the time the security configuration gets assigned to the HCM lead, but …
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